Frequently asked questions


Do you ship internationally?

Currently, we do not ship internationally.

Can I pick-up my items?

Due to the current COVID-19 virus, we are taking all safety precautions to protect ourselves and our families by practicing safe social distancing practices. We want to ensure your safety and well-being as well. We do not offer pick-up services currently.

Where are you located?

Tree of Life Hair Care, LLC is based out of the Houston area.

What carrier do you use to ship?

Tree of Life Hair Care, LLC ships through United States Postal Service (USPS).

What is the difference between Priority Mail & First-Class Mail delivery times?

First-Class delivery ships products in 1-3 business days, and we are only allowed to ship up to a certain weight. Priority Mail delivery ships products out in 1-3 business days. They take priority to ship out and the weight allowance is higher.


What forms of payment do you accept?

We accept all major debit and credit cards (Visa, Mastercard, Discover, and American Express).

Do you accept PayPal?

Yes! We do accept PayPal.

Can I use gift cards to purchase items?

Yes, they must be United States issued gift cards. They must be issued through Visa, Mastercard, American Express in order to be valid.

Product Information

What if I had an allergic reaction?

We recommend that you immedately discontinue use of all products. Contact your physician as soon as possible.

Are your products really organic?

Yes! All of the ingredients used in our products are 100% organic. We aim to provide all organic certified ingredients to our customers.

How do you use the Twist & Loc Souffle?

Our Twist & Loc Souffle can be used to retwist locs, as a moisturizer before protective styling, styler for twists, braids, and it is best paired with our other Tree of Life Hair Care products. There is no one way to use our products!

Can you use Tree of Life Hair Care on children?

Yes! Our ingredients do not contain chemicals harmful to children, so they are child-safe. Please consult with your doctor before using products on children younger than 1 years old to conduct an allergy test.


What is your return policy?

Our return & exchange policy is below. Click here.

Are we allowed to exchange our products?

Tree of Life Hair Care, LLC does not allow exchanges. Click here for our full return & exchange policy.